Reference

Our Legal Terms for shio2025 in Indonesia

These terms set out your rights and obligations when you access shio2025, and they apply wherever local law permits such access.

Jurisdiction-dependent accessAccount holder rightsDANA, OVO, GoPay wallet rulesData handling policyContact paths for disputes
shio2025 Our Legal Terms for shio2025 in Indonesia
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a data correction, or need to raise a formal complaint, we have three paths open. Pick the one that fits the urgency of your situation — all are monitored by our Indonesia support team.

Team online

Live Chat

Open the live chat widget from your account dashboard. Our Indonesia support team handles legal and account queries directly. Available for registered account holders.

Email Support

Send formal requests — data access, account disputes, term clarifications — to our support email. We aim to acknowledge within one business day and respond fully within three.

Account Help Centre

The Account Wallet Help section inside your profile covers common legal queries: wallet disputes, data requests and account closure. Start there for faster resolution.

DATA AND SECURITY

What We Do with Your Account Data

We collect only what we need to run your account securely and process your payments. Here is how we handle the four areas that matter most to your account privacy.

Data Handling

We store your registration details and wallet identifiers — DANA, OVO, GoPay — on secured servers. Data is used only for account operation, payment processing and legal compliance.

Cookies and Tracking

We use session cookies to keep you logged in across browser and mobile access. Analytics cookies are optional and you can manage them from the account privacy settings at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If we detect an unfamiliar device or location, we require re-authentication before granting lobby access.

Retention and Deletion

We retain your account data for as long as your account is active or as required by applicable law. You can request deletion of non-mandatory data by contacting our support team directly.

Common Questions About Your Legal Rights

Real questions we get from account holders about how our terms and policies work in practice. If yours is not here, use the Account Wallet Help section or contact our support team.

Access depends on local law and is available only in eligible regions. We recommend checking your local regulations before opening an account. Eligibility is your responsibility.

Wallet details are used only to verify and process your specific transaction. We do not store full wallet credentials beyond what is needed for that payment record and dispute resolution.

Send a data access request via our support email or through the Account Wallet Help section. We respond within three business days and provide a summary of stored data.

If a term conflicts with a mandatory rule in your local jurisdiction, local law applies to that extent. For other disputes, contact our support team before escalating to formal channels.

Yes. Submit a closure request via live chat or email. We will close the account and delete non-mandatory data. Some records are retained as required by law for a defined period.

Yes. We notify you via the contact method registered on your account before material changes take effect. Continuing to use your account after that notification means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.