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How shio2025 Handles Your Personal Data

When you open an account on shio2025 and connect your DANA, OVO or GoPay wallet, you share personal information with us — and we take that seriously.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedContact us to request changes
shio2025 How shio2025 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or remove the personal data we hold about you, our support team handles privacy requests directly. Reach us through live chat inside your account, or via email — we'll confirm receipt and respond within the timeframe required under applicable local law.

Live Chat Open your account dashboard and start a chat. Privacy requests are handled by a dedicated team — not a bot.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your record quickly.
Account Settings Some data preferences — like marketing communication opt-outs — can be changed directly inside your account settings without contacting support.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We use encryption on all account data and wallet connections. Cookies help us keep your session active across devices — so if you switch from mobile to desktop, your login stays valid without you re-entering your credentials. Here's how we approach the key areas of data security.

Cookies and Session Data We use cookies to maintain your login session and remember preferences. You can clear or block cookies through your browser, but some account features may stop working correctly.
Wallet and Payment Privacy Your DANA, OVO or GoPay details are used only to process the transaction you request. We do not store full wallet credentials on our servers after a transaction completes.
Data Retention Period We keep your account data for as long as your account is active and for the period required by applicable law after closure. You may request earlier deletion where local law permits it.
Who to Contact for Changes All data access, correction and deletion requests go through our support team via live chat or email. We verify your identity before actioning any change to protect your account.

Common Questions About Your Privacy

These are the questions we hear most about how your data is handled on shio2025. If yours isn't here, open a live chat from your account dashboard.

We collect your name, contact details and the e-wallet you use — DANA, OVO or GoPay. We also log your device type and login times to keep your account secure.

Yes. Send a data access request via email or live chat with your registered account name. We'll compile and send your data within the timeframe required under applicable local law.

We do not sell your data. We may share limited information with payment processors like DANA, OVO or GoPay only to complete transactions you initiate. No marketing third parties receive your details.

Contact support through live chat or email, confirm your account identity, and request deletion. We'll action it where local law and account-closure requirements permit.

Cookies keep your session active so you can switch between mobile and desktop without logging in again. You can block them in your browser settings, though some account features depend on them.

We retain your data for the period required by applicable local law after account closure. You may request earlier deletion where law and our verification process allow it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.